Muzahim support
Need help with the app or with your account? Email the Muzahim team and a member of the team will reply.
How can we help?
Include your username, a description of the issue and your device type. You can attach a screenshot after hiding any sensitive information.
For technical faults, security reports or App Review, contact the development team.
Never send your password, verification codes, or card or bank details.
How do I join the agency?
Download the app free from the App Store or Google Play. Anyone aged 18 or older can create an account with Apple, with an email and password, or with TikTok; no invitation and no TikTok app are needed. Browse the agency's events, then apply to join with your TikTok username. Once the Muzahim team approves you, you are a verified member and your figures appear; TikTok is never required after that. Team members sign in with accounts the agency creates.
My confirmation code has not arrived
Check your email address and your junk or spam folder. Use the latest code you received and never share it.
Password recovery codes are sent from info@muzahimagency.com.
I have a question about my figures
Email your username, the month involved and a description of the difference. Figures are informational and the app does not send or transfer money.